Shipping policy

Last Updated: June 2026

At LUMÉVIA™, we're committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During periods of high demand or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location.

Region Estimated Delivery
United States 3–5 Business Days
Canada 6–8 Business Days
United Kingdom 5–10 Business Days
Australia 6–10 Business Days
New Zealand 7–12 Business Days
Europe 6–10 Business Days
Rest of the World 8–12 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

We may also offer Free Shipping during special promotions or on qualifying orders.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to become available after your package has been dispatched.

Multiple Packages

If your order contains multiple items, they may be shipped separately from different fulfillment centers. If this happens, you'll receive separate tracking updates for each shipment.

Shipping Delays

While we work hard to deliver every order on time, delays may occasionally occur due to:

  • Severe weather conditions

  • Customs inspections

  • High shipping volumes

  • Carrier delays

  • Public holidays

  • Incorrect shipping information provided during checkout

We appreciate your patience if any unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If you've entered the wrong address, contact us as soon as possible. We'll do our best to update your order before it ships. Once an order has been dispatched, we may be unable to make changes.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate the issue and help find the best possible solution.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges, if applicable, are the responsibility of the customer.

Need Assistance?

If you have any questions regarding your order or shipping, our customer support team is here to help.

Email: kareemwilliamsllc@gmail.com

We aim to respond to all inquiries within 24 hours on business days.

Thank you for choosing LUMÉVIA™. We appreciate your trust and look forward to helping you achieve your skincare goals.